1. About Harmony Group

Q: What makes Harmony different from other accounting firms?
A: Harmony Group is built around the idea that accounting is a conversation. We’re not an outsourced, offshore service or an automated software. Our 100% insourced U.S.-based team works directly with you, bringing deep restaurant and hospitality expertise and clear, ongoing communication to help you run a healthier, more profitable business.

Q: Do you only work with restaurants?
A: Harmony offers our accounting services solely to restaurant and hospitality industry businesses, but we also provide tax and advisory services for individuals and businesses in other industries. If you value a team that’s hands-on, responsive, and collaborative, Harmony’s tax team can be a good fit.

Q: Where is Harmony Group located?
A: Harmony Group is a fully remote team based across the United States, which allows us to support clients nationwide while still offering a personal, responsive relationship.

2. Services & Specialties

Q: What services do you provide?

A: Our core services for restaurants include day-to-day full-service bookkeeping, CFO advisory, tax planning and preparation, and strategic consulting. This includes industry-specific financial reporting, margin analysis, advisory and planning around pre-opening, and insights tailored to the hospitality business model.

Q: What does “Accounting is a Conversation” mean?

A: It means you’ll never feel like you’re sending your financials into a black box. What separates Harmony from other firms, or from automations, is we talk through your numbers with you, explain what they mean, and offer CFO level advisory to help you improve and make confident decisions for your business.

Q: Can you help with tax returns for individuals as well as businesses?

A: Yes. Our tax team supports both individuals and businesses with preparation, planning, and advisory. We’ll ensure you’re compliant today and better prepared for tomorrow.

3. Working With Harmony

Q: How do I know if Harmony is the right fit for my restaurant?
A: If you’re looking for a team that understands the realities of running a restaurant, from tight margins to ever-changing costs and the challenges of seasonality, and you want advisors who get into the trenches with you, Harmony is the right partner. Clear numbers and projections can help you focus on what you do best operationally, and we regularly help operators of all sorts improve margins and increase profitability.

Q: What does onboarding look like?
A: We start with a discovery call to learn about your business goals and challenges. From there, we set up your systems, review your historical financials, and build a clear reporting framework. Most clients are fully onboarded within a few weeks.

Q: Do you use specific software or tools?
A: We work with leading restaurant and accounting platforms like QuickBooks, MarginEdge, and other integrations that streamline your reporting. Harmony is versed in all the most common POS platforms. But more importantly, we customize the tools around your team and workflow, not the other way around.

4. Pricing & Commitment

Q: How does pricing work?
A: We offer customized monthly packages based on your business size and service needs. Our goal is to provide predictable, transparent pricing with no hidden fees.

Q: Is there a long-term contract?
A: No. Most of our services are offered month-to-month. We want you to stay with Harmony because of the value we deliver, not because of a contract. If we don’t deliver peerless advisory and clear numbers, you can fire us - but no one ever does ;)

5. Support & Communication

Q: Who will I be working with?
A: You’ll be matched with a dedicated Harmony team - real people, not a call center. Your primary accountant point of contact knows your business inside and out, and you’ll always have access to our wider team for specialized support.  Harmony builds layers of accountability and advisory into our processes - in addition to your main point person, there are several people on your team, from Director to Controller to staff accountant.

Q: How often will I hear from you?
A: As often as you need. Some clients talk to us weekly, others monthly. We adjust communication to fit your pace, but we’re always just an email, text message, or call away.

Q: What if I already have an accountant or bookkeeper?
A: No problem. Most of our bookkeeping clients also opt for Harmony to handle their taxes, but CPAs love us for doing most of their work for them. Harmony also has packages for higher-level insights like CFO advisory and tax planning.

6. Getting Started

Q: How do I start working with Harmony Group?
A: Just schedule a discovery call through our website. We’ll talk through your goals, challenges, and service needs, and map out a tailored plan for your business.

Q: Do you offer a free consultation?
A: Yes. Our initial consultation is complimentary - it’s a chance for us to learn about each other and see if Harmony is the right fit.